1. 30-Day Money-Back Guarantee (Eligible Packages Only)
Cyber Circuit offers a 30-day money-back guarantee on the following shared hosting packages:
Starter (R49/month)
Grow (R69/month)
Premium (R150/month)
WordPress Pro (R299/month)
G.O.A.T. HYBRID
1.1 Domain Deduction for Packages With Free Domains
For the following plans that include a free domain:
Premium (R150/month)
WordPress Pro (R299/month)
G.O.A.T. HYBRID
If a refund is requested, the standard domain registration fee will be deducted from the refund amount because domain registrations are non-refundable, even when provided for free.
2. Non-Refundable Services
The following services cannot be refunded under any circumstances:
2.1 Domain Registrations
All domain registrations are strictly non-refundable, whether bought separately or included with a hosting plan.
2.2 Domains Included With Hosting Packages
Domains received for free or bundled with a hosting plan are also non-refundable.
If the hosting plan is eligible for a refund, the domain fee will always be deducted.
2.3 Reseller Hosting
No refunds are offered.
2.4 Dedicated Servers / VPS / Cloud Hosting
No refunds are offered.
2.5 Website Design & Development Services
All payments are final due to the time and labour involved.
3. Refund Processing Requirements
Refunds will be issued using the original payment method whenever possible.
If the original payment method cannot be used, banking details will be required to process the refund.
Refunds typically reflect within 5–7 business days after processing.