1. 30-Day Money-Back Guarantee (Eligible Packages Only)
Cyber Circuit offers a 30-day money-back guarantee on the following shared hosting packages:
Starter (R49/month)
Grow (R69/month)
Premium (R150/month)
WordPress Pro (R299/month)
G.O.A.T. HYBRID
1.1 Domain Deduction for Packages With Free Domains
For the following plans that include a free domain:
Premium (R150/month)
WordPress Pro (R299/month)
G.O.A.T. HYBRID
If a refund is requested, the standard domain registration fee will be deducted from the refund amount. Domain registrations are non-refundable, even when provided for free as part of a hosting package.
2. Refund Eligibility & Terms of Service Compliance
Refunds are only available if the customer has fully complied with Cyber Circuit’s Terms of Service.
If a customer’s account is suspended or terminated due to any violation of our Terms of Service — including but not limited to prohibited activities, abuse, spam, misuse of resources, illegal content, or policy breaches — the customer will not be eligible for a refund, even if the request falls within the 30-day period.
Cyber Circuit reserves the right to determine, at its sole discretion, whether a violation has occurred.
3. Non-Refundable Services
The following services are non-refundable under any circumstances:
3.1 Domain Registrations
All domain registrations are strictly non-refundable, whether purchased separately or included with a hosting plan.
3.2 Domains Included With Hosting Packages
Domains received for free or bundled with a hosting plan are also non-refundable.
If the hosting plan itself qualifies for a refund, the domain registration fee will always be deducted.
3.3 Reseller Hosting
No refunds are offered.
3.4 Dedicated Servers / VPS / Cloud Hosting
No refunds are offered.
3.5 Website Design & Development Services
All payments are final due to the time, labour, and resources involved.
4. Refund Processing Requirements
Refunds will be issued using the original payment method where possible.
If the original payment method cannot be used, valid banking details will be required to process the refund.
Refunds typically reflect within 5–7 business days after approval and processing.