1. Definition of a Reseller
A reseller is a client who purchases reseller hosting services from Cyber Circuit for the purpose of:
Creating and managing hosting accounts for their own customers
Selling hosting services under their own brand
Managing their clients’ websites, emails, and related services
The reseller acts as the primary service provider to their own customers.
Cyber Circuit provides the infrastructure and server environment only.
2. Relationship Between Cyber Circuit, the Reseller, and End Clients
The reseller’s customers are not direct clients of Cyber Circuit
Cyber Circuit does not provide support directly to the reseller’s customers
All communication must go through the reseller
The reseller is responsible for:
Billing their clients
Managing client expectations
Providing first-line technical support
3. Responsibilities of the Reseller
The reseller is responsible for:
Account Management
Creating, suspending, and terminating client accounts
Managing disk space, bandwidth, and resource allocation
Ensuring clients do not exceed allocated resources
Client Support
Providing first-level support to their clients
Troubleshooting common issues such as:
Email setup
Password resets
Website errors
DNS settings
Billing and Payments
Billing their own customers
Collecting payments from their customers
Managing unpaid accounts
Cyber Circuit does not get involved in disputes between the reseller and their customers.
4. Responsibilities of Cyber Circuit
Cyber Circuit is responsible for:
Server Infrastructure
Maintaining server hardware and network uptime
Operating system and control panel maintenance
Security patching and updates
Monitoring server performance
Core Hosting Environment
Ensuring the hosting environment is functional
Maintaining backups (if included in the package)
Restoring server-level issues
Support to the Reseller Only
Providing technical support to the reseller
Assisting with server-related problems
Investigating outages or performance issues
Cyber Circuit does not provide support directly to end clients.
5. White Label Nature of Reseller Hosting and Brand Restrictions
Reseller hosting is a white-label service. The reseller purchases hosting infrastructure from Cyber Circuit for the purpose of reselling hosting services under the reseller’s own independent brand and business identity.
The reseller may:
- Sell hosting services under their own company or brand name
- Create their own hosting packages and pricing
- Market their own hosting services to their customers
- Provide first-line support to their customers
- Present themselves as the service provider to their own customers
Cyber Circuit Brand and Name
Purchasing a reseller hosting package does not grant the reseller any ownership, licence, permission, or other right to use the Cyber Circuit name, brand, trademarks, logos, website, marketing materials, reputation, or corporate identity for the purpose of acquiring or marketing to customers.
Resellers are strictly prohibited from:
- Using the name Cyber Circuit to advertise or market their own hosting services
- Representing themselves as Cyber Circuit or as an authorised representative, agent, employee, partner, or affiliate of Cyber Circuit
- Using Cyber Circuit’s name, logo, trademarks, branding, website content, screenshots, marketing materials, or other intellectual property to attract or acquire customers
- Advertising Cyber Circuit’s hosting packages as though they are the reseller’s own services
- Using Cyber Circuit’s reputation or established customer base to promote their own business
- Telling prospective customers that their services are provided directly by Cyber Circuit
- Using Cyber Circuit’s name or branding in advertisements, social media, websites, promotional material, sales communications, or other customer-acquisition activities without Cyber Circuit’s prior written permission
- Creating any website, domain, social-media account, advertisement, or other marketing material that could reasonably create the impression that the reseller is Cyber Circuit or is officially affiliated with Cyber Circuit
The reseller must operate and market their services under their own brand and identity.
No Brand Licence
The reseller acknowledges that the purchase of reseller hosting is solely a purchase of hosting infrastructure and reseller capacity. It is not a purchase or licence of any Cyber Circuit intellectual property or brand rights.
All rights, title, and interest in the Cyber Circuit name, trademarks, logos, branding, website content, marketing materials, and associated intellectual property remain exclusively with Cyber Circuit.
No rights to use Cyber Circuit’s intellectual property are granted to a reseller unless expressly authorised by Cyber Circuit in writing.
Unauthorised Use of Cyber Circuit’s Brand
Any unauthorised use of the Cyber Circuit name, brand, trademarks, logos, intellectual property, or business identity for the purpose of marketing, advertising, representing, or acquiring customers will constitute a material breach of this Reseller Hosting Policy and the reseller’s agreement with Cyber Circuit.
Cyber Circuit reserves the right to take immediate action, including:
- Suspending or terminating the reseller’s account
- Removing or requiring the removal of unauthorised branding or marketing
- Revoking the reseller’s access to reseller services
- Pursuing legal action where appropriate
- Seeking damages, costs, injunctive relief, or any other remedies available to Cyber Circuit under applicable law
The reseller acknowledges that they are purchasing the right to resell hosting services, and are not purchasing the right to use, represent, exploit, or trade on the Cyber Circuit brand or reputation.
6. Acceptable Use and Client Management
The reseller must ensure their clients comply with:
Anti-spam policies
Resource usage limits
If a reseller’s client violates policy:
Cyber Circuit may suspend the specific account
In severe cases, the reseller account may be suspended
7. Data Responsibility
The reseller is responsible for:
Ensuring their clients maintain backups
Managing website files and email data
Cyber Circuit is not liable for:
Data loss caused by client actions
Malware introduced by client websites
Poor website coding or plugins
8. Suspension and Termination
Cyber Circuit may suspend or terminate reseller accounts for:
Abuse of server resources
Spam or illegal activity
Non-payment
Security threats to the server
9. Liability Limitation
Cyber Circuit provides infrastructure services only and is not liable for:
The reseller’s business operations
The reseller’s client relationships
Loss of income or business
10. Agreement
By purchasing reseller hosting, the reseller agrees that:
- They operate as an independent hosting provider under their own brand and business identity.
- They are responsible for acquiring, managing, billing, and supporting their own customers.
- Cyber Circuit provides the hosting infrastructure and technical environment only.
- The purchase of reseller hosting does not grant any ownership, licence, permission, or other right to use the Cyber Circuit name, brand, trademarks, logos, reputation, or intellectual property.
- They will not represent themselves as Cyber Circuit or imply that they are owned by, operated by, or officially affiliated with Cyber Circuit.
- They will comply with this Reseller Hosting Policy, Cyber Circuit’s Terms of Service, and all applicable policies and requirements.
Website Development, Access & Support Disclaimer
Cyber Circuit provides hosting infrastructure only.
No Website Work or File Access
Cyber Circuit does not build, edit, maintain, or manage websites
Cyber Circuit does not access website files, databases, or application code
Cyber Circuit does not log into WordPress, CMS platforms, or admin panels
Cyber Circuit does not make changes to reseller or client websites
At no point will Cyber Circuit access website files unless required for a server-level security incident.
Right to Discontinue Reseller Services
Cyber Circuit reserves the right to discontinue providing reseller hosting services at its sole discretion.
If Cyber Circuit determines that the reseller relationship can no longer continue, for any reason, the following will apply:
The reseller will be provided with written notice
The reseller will be given reasonable time to migrate their accounts, websites, and data to another provider
This period will typically extend until the end of the reseller’s current billing cycle
During this notice period:
The reseller account will remain active, provided there is no abuse, illegal activity, or security risk
The reseller is responsible for arranging and completing all migrations
Cyber Circuit is not responsible for moving accounts to another provider
If the reseller fails to migrate their data before the end of the billing cycle, the account may be suspended or terminated and data may be permanently removed in accordance with our data retention policy.
Immediate Termination
Cyber Circuit reserves the right to suspend or terminate reseller services immediately, without notice, in cases involving:
Spam or bulk unsolicited email
Illegal or fraudulent activity
Security threats to the server
Abuse of server resources
Violations of the Acceptable Use Policy