1. Definition of a Reseller

A reseller is a client who purchases reseller hosting services from Cyber Circuit for the purpose of:

  • Creating and managing hosting accounts for their own customers

  • Selling hosting services under their own brand

  • Managing their clients’ websites, emails, and related services

The reseller acts as the primary service provider to their own customers.

Cyber Circuit provides the infrastructure and server environment only.

2. Relationship Between Cyber Circuit, the Reseller, and End Clients

  • The reseller’s customers are not direct clients of Cyber Circuit

  • Cyber Circuit does not provide support directly to the reseller’s customers

  • All communication must go through the reseller

The reseller is responsible for:

  • Billing their clients

  • Managing client expectations

  • Providing first-line technical support

3. Responsibilities of the Reseller

The reseller is responsible for:

Account Management

  • Creating, suspending, and terminating client accounts

  • Managing disk space, bandwidth, and resource allocation

  • Ensuring clients do not exceed allocated resources

Client Support

  • Providing first-level support to their clients

  • Troubleshooting common issues such as:

    • Email setup

    • Password resets

    • Website errors

    • DNS settings

Billing and Payments

  • Billing their own customers

  • Collecting payments from their customers

  • Managing unpaid accounts

Cyber Circuit does not get involved in disputes between the reseller and their customers.

4. Responsibilities of Cyber Circuit

Cyber Circuit is responsible for:

Server Infrastructure

  • Maintaining server hardware and network uptime

  • Operating system and control panel maintenance

  • Security patching and updates

  • Monitoring server performance

Core Hosting Environment

  • Ensuring the hosting environment is functional

  • Maintaining backups (if included in the package)

  • Restoring server-level issues

Support to the Reseller Only

  • Providing technical support to the reseller

  • Assisting with server-related problems

  • Investigating outages or performance issues

Cyber Circuit does not provide support directly to end clients.

5. White Label Nature of Reseller Hosting and Brand Restrictions

Reseller hosting is a white-label service. The reseller purchases hosting infrastructure from Cyber Circuit for the purpose of reselling hosting services under the reseller’s own independent brand and business identity.

The reseller may:

  • Sell hosting services under their own company or brand name
  • Create their own hosting packages and pricing
  • Market their own hosting services to their customers
  • Provide first-line support to their customers
  • Present themselves as the service provider to their own customers

Cyber Circuit Brand and Name

Purchasing a reseller hosting package does not grant the reseller any ownership, licence, permission, or other right to use the Cyber Circuit name, brand, trademarks, logos, website, marketing materials, reputation, or corporate identity for the purpose of acquiring or marketing to customers.

Resellers are strictly prohibited from:

  • Using the name Cyber Circuit to advertise or market their own hosting services
  • Representing themselves as Cyber Circuit or as an authorised representative, agent, employee, partner, or affiliate of Cyber Circuit
  • Using Cyber Circuit’s name, logo, trademarks, branding, website content, screenshots, marketing materials, or other intellectual property to attract or acquire customers
  • Advertising Cyber Circuit’s hosting packages as though they are the reseller’s own services
  • Using Cyber Circuit’s reputation or established customer base to promote their own business
  • Telling prospective customers that their services are provided directly by Cyber Circuit
  • Using Cyber Circuit’s name or branding in advertisements, social media, websites, promotional material, sales communications, or other customer-acquisition activities without Cyber Circuit’s prior written permission
  • Creating any website, domain, social-media account, advertisement, or other marketing material that could reasonably create the impression that the reseller is Cyber Circuit or is officially affiliated with Cyber Circuit

The reseller must operate and market their services under their own brand and identity.

No Brand Licence

The reseller acknowledges that the purchase of reseller hosting is solely a purchase of hosting infrastructure and reseller capacity. It is not a purchase or licence of any Cyber Circuit intellectual property or brand rights.

All rights, title, and interest in the Cyber Circuit name, trademarks, logos, branding, website content, marketing materials, and associated intellectual property remain exclusively with Cyber Circuit.

No rights to use Cyber Circuit’s intellectual property are granted to a reseller unless expressly authorised by Cyber Circuit in writing.

Unauthorised Use of Cyber Circuit’s Brand

Any unauthorised use of the Cyber Circuit name, brand, trademarks, logos, intellectual property, or business identity for the purpose of marketing, advertising, representing, or acquiring customers will constitute a material breach of this Reseller Hosting Policy and the reseller’s agreement with Cyber Circuit.

Cyber Circuit reserves the right to take immediate action, including:

  • Suspending or terminating the reseller’s account
  • Removing or requiring the removal of unauthorised branding or marketing
  • Revoking the reseller’s access to reseller services
  • Pursuing legal action where appropriate
  • Seeking damages, costs, injunctive relief, or any other remedies available to Cyber Circuit under applicable law

The reseller acknowledges that they are purchasing the right to resell hosting services, and are not purchasing the right to use, represent, exploit, or trade on the Cyber Circuit brand or reputation.

6. Acceptable Use and Client Management

The reseller must ensure their clients comply with:

If a reseller’s client violates policy:

  • Cyber Circuit may suspend the specific account

  • In severe cases, the reseller account may be suspended

7. Data Responsibility

The reseller is responsible for:

  • Ensuring their clients maintain backups

  • Managing website files and email data

Cyber Circuit is not liable for:

  • Data loss caused by client actions

  • Malware introduced by client websites

  • Poor website coding or plugins

8. Suspension and Termination

Cyber Circuit may suspend or terminate reseller accounts for:

  • Abuse of server resources

  • Spam or illegal activity

  • Non-payment

  • Security threats to the server

9. Liability Limitation

Cyber Circuit provides infrastructure services only and is not liable for:

  • The reseller’s business operations

  • The reseller’s client relationships

  • Loss of income or business

10. Agreement

By purchasing reseller hosting, the reseller agrees that:

  • They operate as an independent hosting provider under their own brand and business identity.
  • They are responsible for acquiring, managing, billing, and supporting their own customers.
  • Cyber Circuit provides the hosting infrastructure and technical environment only.
  • The purchase of reseller hosting does not grant any ownership, licence, permission, or other right to use the Cyber Circuit name, brand, trademarks, logos, reputation, or intellectual property.
  • They will not represent themselves as Cyber Circuit or imply that they are owned by, operated by, or officially affiliated with Cyber Circuit.
  • They will comply with this Reseller Hosting Policy, Cyber Circuit’s Terms of Service, and all applicable policies and requirements.

Website Development, Access & Support Disclaimer

Cyber Circuit provides hosting infrastructure only.

No Website Work or File Access

  • Cyber Circuit does not build, edit, maintain, or manage websites

  • Cyber Circuit does not access website files, databases, or application code

  • Cyber Circuit does not log into WordPress, CMS platforms, or admin panels

  • Cyber Circuit does not make changes to reseller or client websites

At no point will Cyber Circuit access website files unless required for a server-level security incident.

Right to Discontinue Reseller Services

Cyber Circuit reserves the right to discontinue providing reseller hosting services at its sole discretion.

If Cyber Circuit determines that the reseller relationship can no longer continue, for any reason, the following will apply:

  • The reseller will be provided with written notice

  • The reseller will be given reasonable time to migrate their accounts, websites, and data to another provider

  • This period will typically extend until the end of the reseller’s current billing cycle

During this notice period:

  • The reseller account will remain active, provided there is no abuse, illegal activity, or security risk

  • The reseller is responsible for arranging and completing all migrations

  • Cyber Circuit is not responsible for moving accounts to another provider

If the reseller fails to migrate their data before the end of the billing cycle, the account may be suspended or terminated and data may be permanently removed in accordance with our data retention policy.

Immediate Termination

Cyber Circuit reserves the right to suspend or terminate reseller services immediately, without notice, in cases involving:

  • Spam or bulk unsolicited email

  • Illegal or fraudulent activity

  • Security threats to the server

  • Abuse of server resources

  • Violations of the Acceptable Use Policy